Terms & Conditions
ALL ORDERS ARE CUSTOM AND ALL ORDERS ARE FINAL
All our orders are 100% custom, we do not assemble clubs in advance, we do not stock shafts, we order all shafts per customer order from True Temper’s Canadian headquarters in Kingston, Ontario. Once you pay your Paypal invoice, we start sorting out and set aside all D-23 and M-29 heads needed to build your clubs and IT WILL NOT BE POSSIBLE FOR YOU TO CANCEL YOUR ORDER OR GET A REFUND.
If you notice you made a mistake in your order please email us immediately. Please take due diligence and carefully review the Paypal invoice we send you for payment.
TIMELINE AND SHIPPING GUARANTY
Your clubs will always ship within five days to a maximum of twenty one days from the moment you make your payment, though nearly all orders ship within seven business days. (Except for all special orders that require a different shaft or grip from what we offer on our website) If we can’t meet this timeline you will always have the option of getting a full refund. We use Paypal which is the safest way to make purchases online.
Arias golf strives to go above and beyond what most companies offer in terms of after sale service. We will always work with you to try to find a satisfying solution to all potential problems based on a good will approach.
Our lifetime warranty applies to any abnormal defects that relate to our in house assembly. Any original ferrule, original shaft, or original grip coming loose will be fixed for as long as you own your clubs, this warranty applies ONLY to the original purchaser of the clubs. Customer is responsible for shipping expenses and sending us the club or clubs that need repairs.
Arias will cover the shipping cost to send you the club or clubs back to you once they are fixed. In the case where shipping cost is higher or equivalent to getting your club or clubs fixed locally, we reserve the right to either arrange repairs or have you arrange repairs locally after which we will swiftly send you the matching cost of the repair through Paypal. All repair refunds subject to our approval first.
Our two year warranty applies to any shaft or head that breaks for no reason during the course of regular play, this warranty applies ONLY to the original purchaser of the clubs. Customer is responsible for shipping expenses and sending us the club or clubs that need repairs. Arias will cover the shipping cost to send you the club or clubs once they are fixed or replaced.
Our warranties may be void if you alter the club’s original specs depending on the case.
BENDING YOUR CLUBS AFTER PURCHASE
Because we always take the time to bend your clubs to spec initially before you take possession of your clubs, we don’t recommend and will not cover any damage your clubs may be subjected to if you get your clubs bent by someone else than us.
We have successfully bent some of our heads in testing more than 6° both ways without any issue, however, accidents can still happen.
SWING WEIGHT AND CUSTOM SPECS
Though we try our very best to offer many custom length, swing weight, loft, lies and grip size options, it will be impossible to meet every combination of length/grip/swing weight every golfer wants. We use a combination of weight ports and lead powder and a cork that we ram down the shaft when necessary.
** All orders shipped to Canada are subject to 13% HST.